Shipping policy

Last updated: 28th June 2026

At Our First Day, each storybook is personalised and made especially for your child. Because of this, delivery includes both a personalisation stage and printing & shipping time.

Each book is carefully personalised and printed to order, which means a slightly longer delivery time, but something truly special made just for your child.

1. Personalisation & Production Time

Once your order is placed, we begin creating your personalised book.

Personalisation and design: 1–2 business days
Your book is then sent to our trusted print partner for production and dispatch

We always aim to complete this as quickly as possible while ensuring your book is just right.

2. Printing & Shipping Time

After personalisation, your book is printed and shipped from our print partner from Australia.

Estimated delivery to Australia: 5–7 business days

Please note:

These are estimated timeframes
Delivery times may vary depending on your location and shipping conditions

3. Shipping Costs

$9.95 flat shipping rate Australia wide

4. Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with tracking details so you can follow your book’s journey.

5. Delivery Timeframe Summary

To help set clear expectations:

Personalisation: 1–2 business days
Printing & shipping: 5–7 business days

Total estimated delivery time: 6–9 business days

6. Delays

While we do everything we can to ensure your order arrives on time:

We are not responsible for delays caused by shipping carriers
Delays may occur during peak periods or due to factors outside our control

7. Incorrect Shipping Details

Please ensure your shipping address is correct at checkout.

We are not responsible for orders shipped to incorrectly provided addresses
If you notice an error, contact us immediately at hello@ourfirstday.com.au, and we will do our best to assist before dispatch