Refund policy

Last updated: 28th June 2026

At Our First Day, each storybook is personalised and created especially for your child. Because of this, our returns and refunds policy is a little different from standard products.

1. Personalised Products

Due to the customised nature of our books:

We do not offer returns or refunds for change of mind
We do not offer refunds for errors made during ordering, including:

Spelling mistakes
Incorrect names or details
Incorrect photo uploads

Please take a moment to carefully review all details before placing your order.

2. Need to Make a Change?

We understand mistakes can happen.

If you notice an error after submitting your order, please email us as soon as possible at hello@ourfirstday.com.au.

If your book hasn’t gone into production yet, we’ll do everything we can to fix it for you.
Please note that changes are not guaranteed, as orders may be processed quickly.

3. Damaged or Faulty Items

We take great care in creating your book, but if something isn’t right, we will absolutely make it right.

If your order:

Arrives damaged, or
Contains a printing or manufacturing fault

Please contact us within 7 days of delivery and include:

Your order number
A description of the issue
Clear photos of the problem

We will review your request and, if approved, provide a replacement at no additional cost.

4. Order Issues

If you believe there is an error with your order that was not part of your submitted details, please reach out to us as soon as possible so we can investigate and assist.

5. Cancellations

As orders move quickly into production:

Orders cannot be cancelled once they have been processed or sent to print
If you need to request a cancellation, please contact us immediately at hello@ourfirstday.com.au, and we will do our best to assist if production has not yet begun